Shipping policy
SHIPPING POLICY
Thank you for shopping at QuadraLife! We are dedicated to delivering your orders as quickly and safely as possible. Please review our shipping policy below for details regarding processing times, estimated transit times, rates, and tracking information.
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1. ORDER PROCESSING & HANDLING TIME
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* Custom & Personalized Items: Since each piece is uniquely crafted, handmade, or customized for you, please allow 1 to 3 business days for order processing and production before shipment.
* Standard Items: Orders for non-custom items are usually processed within 1 to 2 business days.
* Business Days: Orders are processed Monday through Friday, excluding public holidays. You will receive a confirmation email with a tracking number once your order has shipped.
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2. ESTIMATED SHIPPING TIMES
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We ship worldwide via reliable international express carriers (such as USPS, YunExpress, DHL, or local postal partners). Estimated shipping times after dispatch are as follows:
* United States: 7 - 12 business days
* Canada & United Kingdom: 8 - 14 business days
* Australia & New Zealand: 8 - 14 business days
* European Union: 8 - 15 business days
* Rest of the World: 10 - 20 business days
* Please Note: Transit times are estimates and start from the date of dispatch, not the order date. Delays may occasionally occur due to customs processing, severe weather conditions, or peak holiday seasons.
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3. SHIPPING RATES & FREE SHIPPING
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* Standard Shipping: Calculated at checkout based on your destination and package weight for orders under $75 USD.
* FREE SHIPPING: We offer FREE Standard Shipping on all orders over $75 USD worldwide!
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4. TAXES, DUTIES & CUSTOMS FEES (NO HIDDEN FEES)
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Good news! All applicable taxes, customs duties, and import fees are PREPAID by QuadraLife.
* Delivered Duty Paid (DDP): You will NOT be charged any extra customs fees, duties, or taxes upon delivery. The total price you pay at checkout is final.
* If local postal authorities or customs inadvertently request any tax payment upon delivery, please contact us immediately at iu.uaena.kpop@gmail.com, and we will resolve it for you promptly.
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5. ORDER TRACKING
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Once your package is shipped, you will automatically receive a Shipping Confirmation Email containing your tracking number and a link to track your shipment in real time.
If you do not receive a tracking notification within 5 business days of placing your order, please check your spam/junk folder or contact us at iu.uaena.kpop@gmail.com.
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6. INCORRECT ADDRESS & UNDELIVERABLE PACKAGES
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Please double-check your shipping address carefully before completing checkout. We are not responsible for packages that are delayed, lost, or returned to us due to inaccurate or incomplete address information provided by the buyer.
If a package is returned to us as undeliverable due to an incorrect address, the buyer will be responsible for the cost of re-shipping.
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7. LOST OR DAMAGED PACKAGES
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If your tracking information indicates that your package was delivered but you have not received it, or if your package arrives damaged during transit, please contact us immediately at iu.uaena.kpop@gmail.com with your order number. We will assist you in working with the carrier or arrange a replacement/solution at no extra cost to you.
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8. CONTACT US
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If you have any questions or concerns regarding your shipment, please feel free to reach out to our customer support team:
* Email: iu.uaena.kpop@gmail.com
* Response Time: We aim to reply to all inquiries within 24-48 hours on business days.